As far as credit card processing firms go, Heartland Payment Systems is one of the finest in the United States. With a reported $80 billion worth of credit card processing completed in 2009 alone, they are also 1 of the biggest. In 2008 Heartland spent a lot of time in the news soon after a gentleman named Albert Gonzalez hacked into their systems and stole over 130 million credit card numbers.
Since the incident, Heartland has spent countless resources mitigating and fixing this debacle. A lot of firms would find it really difficult to return from a breach of this magnitude, even so, they speedily upgraded to a a lot far more secure system, did every thing they could to fix their image, and in 2 short years have grow to be 1 of the most secure merchant services firms in the US.
Heartland Payment Systems spends a lot of time and funds actually helping their merchants by means of education. They at present operate a stand-alone web site that gives their merchants with answers to frequent questions, tutorials, and get in touch with directly with the organization. This dedication to client services makes them a leader in the business.
When scouring the internet for feedback on Heartland, there is surprisingly a minimum quantity of negative reviews regardless of the large security problem in 2008. This significant quantity of positive chatter can be attributed to their efforts put forth at keeping their customers and merchants pleased. They preserve an updated Twitter and Facebook page, and use them to manage and obtain customer feedback.
The regular contract is comparable to several other firms in the business – three years with a $295 cancellation fee. There are reports on the internet of merchants successfully negotiating both aspects of this.
Heartland Payment Systems appears to have all the characteristics of a nicely run credit card processing company.
